Payment and Refund Policy
How we agree prices, take payment and deal with cancellations and refunds.
Last updated: 25 October 2026
Ordering, payment, cancellations and refunds at buzzynex follow the rules below, which form part of our terms. The prices shown on buzzynex.com apply to every order; each order is confirmed in writing and paid by invoice, never on the website itself.
1. Quotations and confirmation of an order
Our published prices apply to every order. Where a service is priced by quantity or the website shows an estimate, we state the final amount in writing before any work starts, based on the details you give us. Nothing is agreed or paid on the website itself: the order takes effect when you accept our written confirmation.
2. How a refund is made
We return money through the method used for the original payment, normally within 14 days of agreeing the refund with you. If that method is no longer available, we ask for your bank details at hello@buzzynex.com and transfer the amount free of charge. Services provided in full are not refunded; for partly finished work we charge the completed part and return the rest.
3. Payment terms
Invoices are payable within 14 days of the invoice date unless a different term is agreed in writing, and we accept bank transfer as well as the other methods stated on the invoice. For larger jobs an advance payment or payment in instalments may be agreed and recorded in the quotation. Overdue invoices are followed up with a reminder.
4. Complaints about our work
If you are not satisfied with our work, please describe the problem in writing to hello@buzzynex.com within 14 days of the service being provided, so that we can look into it while the circumstances are still clear. We examine the case and propose a correction, a repeat of the service, a partial refund or another remedy that fits the situation.